Terms & Conditions — Zauq-e-Noor

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Welcome to Zauq-e-Noor. By accessing or purchasing from our store, you agree to the following Terms & Conditions. Please read them carefully.

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1. General Information

Zauq-e-Noor is an online store based in Pakistan, offering a variety of lifestyle and daily-use products.
By using our website and placing an order, you confirm that you are at least 18 years old or using the site under parental supervision.

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2. Product Information

We make every effort to display product details, colors, and descriptions accurately.
However:

• Actual colours may slightly vary due to lighting or screen settings.

• Sizes may vary slightly due to manual measurement.

Zauq-e-Noor is not responsible for minor variations in product appearance.

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3. Pricing & Payments

All prices shown on our store are in Pakistani Rupees (PKR).
We accept the following payment methods:

• Cash on Delivery (COD)

• Bank Transfer / Easypaisa / JazzCash (if applicable)

Prices may change without prior notice.

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4. Order Confirmation

After placing your order:

• You will receive a confirmation message via SMS/WhatsApp.

• Orders may be cancelled by the customer before dispatch only.

• We reserve the right to cancel any order due to stock issues, wrong pricing, or suspicious activity.

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5. Shipping & Delivery

We offer delivery across Pakistan.
Estimated delivery time:

• 2–5 working days for major cities

• 4–7 working days for other areas

Delays may occur during holidays, weather issues, or courier problems.

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6. Return & Exchange Policy

Returns are accepted within 3 days only if:

• You receive a damaged product

• You receive the wrong item

• The product is defective

Not Accepted:

• Change of mind

• Wrong size selected by customer

• Used or damaged items caused by customer

Customer must provide:

• Unboxing video

• Images of the issue

Shipping charges for returns may apply depending on the situation.

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7. Cancellation Policy

You may cancel your order:

• Before the item is dispatched

• By contacting us immediately on our contact number

Once dispatched, cancellation is not possible.

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8. Privacy Policy

We respect your privacy.
Your personal information (name, phone, address) is used only for:

• Order processing

• Delivery

• Customer support

Your information will never be shared except with the courier for shipping purposes.

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9. Limitation of Liability

Zauq-e-Noor is not responsible for:

• Delays caused by courier services

• Misuse of products by customers

• Natural wear and tear of products

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10. Contact Information

For support, complaints, or inquiries:

📧 Email: hafizya84@gmail.com
📞 Phone / WhatsApp: 0319-1708806
🏪 Store Name: Zauq-e-Noor